Legal Notice and Policy

To navigate with confidence, here you will find all the legal information and policies of the PreSenCe website.

Simply click on the section that interests you to access it directly.

Legal Notice
General Terms and Conditions of Sale (GTC)
Return Policy
Privacy Policy
Disclaimer
Cookies

mentions légales

Legal Notice

SERVICE PROVIDER
preSenCe Silvana Carnevale
Rue de la Tambourine 18
1227 Carouge – Geneva
Switzerland

CONTACT
contact@presencesilvana.com

LEGAL REPRESENTATIVE
Silvana Carnevale

REGISTERED OFFICE
Switzerland

COMPETENT COURT
Geneva

INTELLECTUAL PROPERTY RIGHTS
All content on this site, including the exclusive Somavibratoire™ method, is protected by copyright and applicable intellectual property law. The Somavibratoire™ method is an original creation developed and used exclusively by Silvana Carnevale in the context of her services. Any unauthorized use, reproduction or distribution of this approach or its name is strictly prohibited.

VAT STATUS
Not subject to VAT, pursuant to Article 10, paragraph 2, letter a of the Swiss VAT Act.

conditions générales de vente

Terms and Conditions of Sale

These Terms of Use (hereinafter the “Terms”) govern access to and use of all content, tools, and services provided by preSenCe on www.presencesilvana.com as well as on all platforms related to our activity.

By accessing our site or using our services, you fully accept these Terms.

If something seems unclear or does not suit you, we invite you to contact us before continuing: contact@presencesilvana.com

What we ask of you: That you respect these Terms, use our content responsibly and ethically, and that you are at least 18 years old.

What we promise you: To offer a sincere, safe, and professional space, aligned with the human values of preSenCe.

Our Services
Intellectual Property
User Commitments
Products
Orders and Payments
Refund Policy
Prohibited Use
User-Generated Content
Rights to Contributions
Third-Party Sites and Content
Site and Service Management
Privacy and Personal Data
Term and Termination
Modifications or Interruptions
Governing Law
Dispute Resolution
Updates and Corrections
Disclaimers
Limitation of Liability
Indemnification
User Data
Electronic Signatures and Communications
California Users
Final Provisions
Contact Us

1. OUR SERVICES

We provide, through the preSenCe website, a digital space dedicated to self-exploration, inner transformation, and personal development through individual guidance, resources, and digital offers.

The Somavibratory™ method is a complementary and holistic approach that works on emotional, somatic, and energetic levels.

It is in no way a substitute for medical, psychological, or psychiatric follow-up.

It does not aim to establish a diagnosis, nor to prevent, treat, or cure any disease.

In case of physical or psychological health issues, it is the participant’s responsibility to consult a doctor or qualified health professional.

The Somavibratory™ method may complement therapeutic follow-up, but it does not replace it.

Our services are designed for an adult audience. If you are under 18, we ask you not to use this site.

Certain specific regulations (in the fields of health, finance, or other regulated sectors) may not be compatible with the use of our services. If this is your case, we ask you to exercise discretion and not use our services in a context that is legally incompatible.

If you access our site from abroad, you are responsible for complying with the laws applicable in your country of residence.

2. INTELLECTUAL PROPERTY

Everything offered on our site – written content, visuals, videos, concepts, structure, logo, as well as our methods – is protected by Swiss and international intellectual property laws.

The term Somavibratoire™, as well as its linguistic variants (Somavibratory™ in English, Somavibratorio™ in Spanish and Italian), is an exclusive creation developed by Silvana Carnevale.

These names and all their variations, in all languages – including but not limited to: “Somavibratoire™ method,” “Somavibratoire™ approach,” “Somavibratoire™ release,” “Somavibratoire™ guidance,” “Somavibratoire™ practice” – are used here as distinctive marks identifying a unique method.

Any reproduction, adaptation, dissemination, or use of these terms and variations, in whole or in part and in any form whatsoever, without prior written authorization from Silvana Carnevale, is strictly prohibited and may give rise to legal action.

Likewise, the name preSenCe, written with a capital “S” and “C,” constitutes a distinctive name and exclusive creation of Silvana Carnevale. Any reproduction, imitation, adaptation, dissemination, or use of this name, in whole or in part and in any form whatsoever, without prior written authorization, is strictly prohibited.

This protection also extends to all orthographic, graphic, or typographic variations, as well as translations and adaptations in other languages (for example: “PresenCia,” “PreSenza,” or any other variation aiming to reproduce or imitate the preSenCe brand).

The Somavibratory™ method is an exclusive creation developed by Silvana. It is protected under applicable intellectual property laws. Any reproduction, adaptation, dissemination, or use, in whole or in part, without prior written authorization, is strictly prohibited and may give rise to legal proceedings.

The name Somavibratory™ is used here as a distinctive mark identifying Silvana’s unique approach.

These elements are the exclusive property of preSenCe or are used with authorization.

You are authorized to consult, read, or save certain content for personal use only.

Any other form of use (reproduction, publication, distribution, commercial exploitation) is prohibited without our prior written consent.

If you wish to reuse or distribute certain content in an educational, artistic, or professional context, please contact us at: contact@presencesilvana.com

3. USER COMMITMENTS

By using our site or accessing our services, you confirm that you:

have the legal capacity to accept these Terms,
are 18 years or older,
do not use our site via automated means (bots, scripts, etc.),
do not misuse our services for illegal or unethical purposes,
agree to comply with the laws applicable in your country.

If you provide inaccurate, outdated, or misleading information, we reserve the right to suspend or disable your access to all or part of the Services, temporarily or permanently.

We ask every person to act with authenticity, respect, and kindness in their use of the site — as preSenCe is a space created to awaken, not to harm.

4. PRODUCTS

The products and services offered on our site include, in particular:

– individual guidance,

– digital programs,

– downloadable resources,

– and other offers related to personal development and inner transformation.

We do our best to present our offers with clarity, honesty, and transparency, but it may happen that a product or resource is no longer available without prior notice.

We reserve the right to modify, suspend, or withdraw any product at any time, without having to justify our decision.

5. ORDERS AND PAYMENTS

Payments are made in Swiss francs (CHF) through secure platforms such as Stripe or Calendly.

By placing an order, you agree to:

– provide accurate information (email address, payment method, etc.),

– update your details if necessary,

– assume full responsibility for payment upon confirmation of your order.

Applicable taxes will be added to the final amount if necessary.

We reserve the right to refuse or cancel a booking, particularly in cases of suspicious behavior, attempted fraud, or abusive use of the service (e.g. automated orders, resales, etc.).

Any session booked may be rescheduled up to 24 hours before the appointment. After this deadline, the session is considered due and will not be refundable.

6. REFUND POLICY

Sales made on our site are final.

No refunds, exchanges, or returns will be granted, unless otherwise stated clearly in the relevant offer.

Why? Because our services (whether digital or human) involve immediate access to sensitive, personalized, or non-reproducible content.

We encourage you to read the descriptions carefully before confirming your purchase. If you have doubts, feel free to contact us at contact@presencesilvana.com before ordering.

In the event of an impediment due to force majeure (illness, unforeseen emergency, technical issue), preSenCe may reschedule the session or service concerned, without any obligation of refund.

7. PROHIBITED USE

The space we have built at preSenCe is based on respect, integrity, and transformation.

To preserve this, we ask you not to use our Services for purposes that:

– violate the law or the rights of others,

– reproduce, copy, or redistribute our content without authorization,

– interfere technically with the proper functioning of the site,

– are motivated by fraud, manipulation, or abusive data collection,

– send spam, viruses, or other malicious content,

– aim to harm, harass, or discredit the team or other users.

We reserve the right to suspend access to our services without notice if these rules are not respected.

8. USER-GENERATED CONTENT

Our site does not currently offer interactive areas where users can publish content visible publicly.

However, if you send us texts, testimonials, comments, ideas, or any other content (hereinafter referred to as “contribution”), by email or via a form, you:

– authorize us to use it freely in our communication (site, newsletter, etc.),

– guarantee that this content belongs to you or that you have the necessary rights,

– confirm that it does not infringe on the rights of others, nor is it offensive, illegal, or discriminatory.

We reserve the right to refuse or remove any contribution deemed inappropriate, without justification.

9. RIGHTS TO CONTRIBUTIONS

By sending us a suggestion, feedback, message, testimonial, or any other form of content:

– you grant us a free, non-exclusive license to use, publish, translate, or adapt it on any medium related to preSenCe,

– you agree that we may integrate it into our communications, respectfully and in line with our intent.

This does not mean we become the owner of your content: you retain your rights. But you authorize us to share or edit it if it serves the message we wish to transmit.

No publication will be made without awareness. If you change your mind after sending, simply contact us and we will remove your contribution as soon as possible.

10. THIRD-PARTY SITES AND CONTENT

Our site may contain links to other sites, platforms, or content from third parties (“third-party content”).

While we sometimes share external resources or tools in good faith, we cannot guarantee or monitor the quality, safety, or compliance of this content.

If you choose to click on an external link or use a third-party service, you do so at your own responsibility.

We encourage you to always read the terms and privacy policies of other sites before sharing data or making a purchase.

11. SITE AND SERVICE MANAGEMENT

We reserve the right — without obligation — to:

– monitor use of our site to detect abuse,

– restrict or suspend access in case of non-compliance with these Terms,

– remove inappropriate or excessively large content,

– protect the integrity of the site and the experience of its users.

We do everything possible to ensure the proper functioning of preSenCe. This includes updates, technical adjustments, or maintenance times, which we try to schedule at the most convenient times.

12. PRIVACY AND PERSONAL DATA

The confidentiality of your data is deeply important to us.

By using our site and services, you agree to the practices described in our privacy policy.

Our site is hosted in Switzerland and the United States. By browsing from another country, you agree that your data may be transferred and processed outside your local jurisdiction, in accordance with our policy.

A detailed privacy policy, compliant with the GDPR and Swiss legislation, is available on our site. We invite you to read it to understand how your data is collected, used, and protected.

13. TERM AND TERMINATION

These Terms apply as soon as you access our site or use our services — and remain valid until either party terminates them.

We may, without notice, suspend or terminate your access to the site if we believe that there is:

– non-compliance with these Terms,

– inappropriate or malicious use,

– fraudulent or unethical behavior.

You are also free to stop using our services at any time.

In case of termination, all clauses relating to intellectual property, confidentiality, responsibilities, or disputes will remain fully valid.

14. MODIFICATIONS OR INTERRUPTIONS

We reserve the right to modify, suspend, or delete at any time any part of the site, service, or content, without notice.

This may happen in particular to:

– correct information,

– update an offer,

– perform maintenance,

– or adjust our strategic direction.

We do our best to ensure continuous availability of our site, but temporary interruptions may occur. In such cases, preSenCe cannot be held responsible for any inconvenience or loss arising from this unavailability.

15. GOVERNING LAW

These Terms are governed by Swiss law.

In case of dispute, and unless otherwise required by mandatory law, the courts of Geneva shall have exclusive jurisdiction.

If you are based in a country of the European Union, you also benefit from the protection offered by the law of your country of residence, in accordance with consumer protection rules.

We are committed to finding fair and respectful solutions, in a spirit of dialogue, before initiating any legal proceedings.

In case of discrepancy between different language versions of these Terms, the French version shall prevail.

16. DISPUTE RESOLUTION

We believe in constructive and peaceful dialogue.

Before taking any legal action, we invite you to contact us directly in order to attempt an amicable resolution: contact@presencesilvana.com

If, despite our discussions, an agreement cannot be reached, any dispute will be submitted to private arbitration, according to the rules of the European Arbitration Center, in Geneva (Switzerland).

The procedure will take place in French, English, Spanish, or Italian, according to your choice.

Both parties agree that this procedure is confidential, respectful, and aims for a fair resolution, without class action.

17. UPDATES AND CORRECTIONS

We reserve the right to correct or update any content or information appearing on our site — including prices, descriptions, or technical details — at any time and without notice.

Although we do our best to ensure the reliability of the information shared, some errors may occur. Thank you for your understanding if this happens: your trust remains our priority.

18. DISCLAIMERS

The services offered by preSenCe are provided “as is,” in awareness and with goodwill.

However, we cannot guarantee that access to the site will be uninterrupted, error-free, or virus-free.

We also make no promise regarding the personal or professional results you may derive from the use of our services — as each transformation is unique to each person.

You use the site at your own responsibility, in respect of your pace, your choices, and your personal capacities.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by law, preSenCe cannot be held liable for:

– indirect, consequential, or incidental damages,

– loss of data, revenue, or opportunities,

– technical bugs or site unavailability,

– inappropriate or diverted use of our services.

In case of a proven dispute, our liability will be limited, at most, to the amount you paid for the service concerned in the month preceding the reported issue.

20. INDEMNIFICATION

By accepting these Terms, you agree to protect and indemnify preSenCe, as well as its partners, collaborators, or service providers, against any claim or demand related to:

– your use of the site or services,

– a violation of these Terms,

– an infringement of a third party’s rights (e.g., intellectual property, personal data),

– or any harmful behavior toward another person through our services.

This means that if your actions cause a dispute or damage, you agree to assume legal responsibility.

21. USER DATA

We may retain certain information you provide to us in the course of using the site, in particular for:

– the proper functioning of our services,

– exchanges related to your purchases,

– or for analysis purposes (always in compliance with our privacy policy).

Even though we make regular backups, you remain responsible for your own personal data (especially in case of loss of access or content shared from your device).

We cannot be held responsible for any loss or corruption of data related to your device or inappropriate use of the site.

22. ELECTRONIC SIGNATURES AND COMMUNICATIONS

By using our site, completing a form, or making a purchase, you agree that:

– our exchanges may be conducted electronically (emails, notifications, forms),

– such communications have the same legal value as printed documents or handwritten signatures.

You also consent to the use of electronic signatures and the conclusion of contracts via our services, in accordance with applicable laws.

23. CALIFORNIA USERS

If you reside in California, you have the right to request, once a year and free of charge, information on how we share your personal data for direct marketing purposes.

To exercise this right, you can write to us at: contact@presencesilvana.com

24. FINAL PROVISIONS

These Terms constitute the entire agreement between you and preSenCe.

If any clause is deemed invalid or unenforceable, this will not affect the validity of the other provisions.

No delay or omission in enforcing a clause shall constitute a waiver of that right.

We may, at any time, assign or transfer our rights and obligations to a third party, without prior notice.

25. CONTACT US

For any question, clarification, or request related to these Terms or your use of the site, you can write to us at: contact@presencesilvana.com

or by post:

preSenCe – Silvana Carnevale

Rue de la Tambourine 18

1227 Carouge – Geneva

Switzerland

✅ Voilà la traduction complète en anglais.

Veux-tu que je passe maintenant à la version italienne complète, toujours en un seul bloc ?

politique de retour

Return policy

At preSenCe, every commitment is made with intention, energy, and preparation. For this reason, all sales are final, except in cases of force majeure initiated by the practitioner.

INDIVIDUAL SESSIONS
Payment is required in full at the time of booking or, at the latest, on the day of the session.
In case of unforeseen circumstances, the Client agrees to notify at least 24 hours in advance so the session can be rescheduled.
Any session cancelled after this deadline or not attended will be considered due, non-refundable, and non-transferable.

PROGRAMS (42 DAYS)
Enrolling in a 42-day transformational program represents a deep commitment on the part of the Client.

Once the program has started:

no refund will be granted, even in the case of voluntary interruption, for personal or professional reasons.
the Client acknowledges that each program involves preparation time, personalised content, and energetic resources reserved specifically for her process.

By confirming her registration, she expressly waives any request for refund.

CONTACT
For any question regarding this policy, we remain at your disposal: contact@presencesilvana.com

politique de confidentitalité

Privacy Policy

At preSenCe, every commitment is made with care, intention, and preparation. For this reason, all sales are final, except in cases of force majeure initiated by the practitioner.

SINGLE SESSIONS
Payment is due in full at the time of booking or, at the latest, on the day of the session.
In case of unforeseen circumstances, the client agrees to notify at least 24 hours in advance so the session can be rescheduled.
Any session cancelled less than 24 hours in advance, or not attended, is due in full, non-refundable and non-transferable.

6-WEEK PROGRAMS
Enrolling in a program represents a deep commitment.
Payment is due in full at the time of booking or according to the agreed terms.
In case of unforeseen circumstances affecting a session within the program, the client agrees to notify at least 24 hours in advance so the session can be rescheduled.
Any session cancelled less than 24 hours in advance, or not attended, will be considered as completed and cannot be rescheduled or refunded.

GENERAL REFUND POLICY
By confirming her registration and payment, whether for a single session or a 6-week program, the client expressly waives any request for refund.
A refund or rescheduling will only be possible if the cancellation results from a major impediment on the part of the practitioner (illness, family emergency, or any other case of force majeure), whether for a single session or a 6-week program.

CONTACT
For any question regarding this policy, we remain at your disposal: contact@presencesilvana.com

1. WHAT INFORMATION DO WE COLLECT?

IN SUMMARY
When you enter the preSenCe universe, you sometimes entrust us with certain personal information. We receive it either directly from you or automatically when you browse our website.

INFORMATION YOU PROVIDE
We collect the data you choose to share with us when you:

show interest in one of our programs
book a session
fill in a form
or communicate with us in any way

This information may include:

Your first and last name
Your email address
Your phone number
Your postal address
Your profession or job title
Your contact preferences
A username and password, if you create one
Your payment information, transmitted only to our secure providers

ABOUT SENSITIVE DATA
We do not collect any sensitive data (such as ethnic origin, religious beliefs, or sexual orientation). Your privacy remains yours — respected, protected, honoured.

WHEN YOU MAKE A PAYMENT
When you book a session or access a paid service, your payment information is processed by our trusted partners: Stripe and Calendly.
We do not store or view your banking details.

IF YOU CONNECT VIA SOCIAL MEDIA
If you choose to connect through Facebook, X (formerly Twitter), or another social platform, we may receive certain public profile data, such as:

your name
your email address
your profile picture
or any other information made visible according to your settings

We always respect the privacy rules established by these platforms.

DATA COLLECTED AUTOMATICALLY
When you visit our site, certain technical information is collected automatically. It does not directly identify you but helps us better understand how you navigate our space:

IP address
Browser type and operating system
Preferred language
Pages visited and time spent
Country of origin (approximate)
Date and time of visit
Geolocation data (if you have allowed it)

This data is collected through cookies and similar tools. You can learn more or manage your preferences in our cookie policy.

2. HOW DO WE USE YOUR DATA?

IN SUMMARY
We use your personal data to offer you a smooth, warm, and secure experience. All the information collected is meant to support you, never to monitor you.

PURPOSES OF DATA PROCESSING
We only process your data when necessary, in the following cases:

To facilitate the booking of a session or a program
To respond to your requests, messages, or questions
To send you confirmations, reminders, or useful information
To analyse website performance and improve our services
To ensure the security of our site and detect misuse
To share, if you have consented, inspiring or informative content

COMMUNICATIONS AND MESSAGES
If you have chosen to receive our emails, we may occasionally write to share information, content, or new offers related to your journey.

You can unsubscribe at any time by clicking on the link provided in each message, or simply by writing to us at: contact@presencesilvana.com

LEGAL BASES
We never process your data without valid grounds. Depending on the applicable law (including GDPR), we rely on the following bases:

Your clear consent
The execution of a contract (e.g. booking a program)
Compliance with a legal obligation
Our legitimate interests (e.g. improving our services or ensuring site security)

3. ON WHAT LEGAL BASES DO WE RELY?

IN SUMMARY
We never collect or use your data without valid grounds. Each processing rests on a legitimate legal basis defined by law, in particular GDPR if you are based in Europe.

We rely on the following bases:

Your explicit consent — when you provide your information (via a form or booking), you give informed consent for its processing for a specific purpose.
The execution of a contract — some data is necessary to provide a service you have booked (e.g. sending you session details or a meeting link).
Compliance with a legal obligation — in some cases, we must retain certain data (such as billing information) to meet accounting or legal requirements.
Our legitimate interest — we may process some information to ensure site security, prevent fraud, or improve user experience, always respecting your privacy.

Each processing is carried out with care, necessity, and respect, in harmony with the spirit of preSenCe.
You can withdraw your consent or contact us with any question at any time.

4. WITH WHOM DO WE SHARE YOUR DATA?

IN SUMMARY
We share your data only with trusted people or services, and only when necessary for the proper functioning of our programs or our website.

We may share your data with:

Technical service providers — we work with partners who help us deliver our services (site hosting, booking tools, messaging, payment). These third parties access your data only if essential, and commit to protecting it.
Payment providers — your transactions are processed by Stripe and Calendly, which ensure a high level of security. We never have access to your complete banking details.
Analytics tools — we use tools like Google Analytics to better understand navigation on our site, without identifying you personally.

WE DO NOT SELL ANY DATA.
Your data is never given or sold to third parties. It is used only within the framework of our coaching activity.

IN EXCEPTIONAL CASES:
We may transmit certain data if required by law (e.g. court order) or to protect our rights or those of our clients.

5. DO WE USE COOKIES OR SIMILAR TECHNOLOGIES?

IN SUMMARY
Yes. When you visit our site, we use cookies and other tracking technologies to offer you smooth, personalised, and secure navigation.

WHAT ARE COOKIES?
Cookies are small text files placed on your device when you visit a site. They make it possible, among other things, to:

recognise your device
remember certain preferences
measure site performance
improve your experience

TYPES OF COOKIES WE USE
We mainly use two types:

Essential cookies — required for the site to function (e.g. display, security, navigation).
Statistical or performance cookies — used for analysis to improve site content and structure.

Some cookies may be placed by third-party services, such as analytics or booking tools.

YOUR CHOICES AND RIGHTS
You may:

accept or refuse cookies via the consent banner when you arrive on the site
change your preferences at any time via the site footer
configure your browser to block all or part of cookies (which may affect certain functions)

For more, see our full cookie policy.

6. HOW DO WE HANDLE SOCIAL MEDIA CONNECTIONS?

IN SUMMARY
If you choose to connect to preSenCe via a social media account, certain profile information may be transmitted to us.

CONNECTION VIA THIRD-PARTY PLATFORMS
When you access our services using a Facebook, X (formerly Twitter), or other social account, we may receive certain personal data according to the permissions you granted to that network.

This information may include:

your name
your email address
your profile picture
other information made public according to your settings

USE OF THIS DATA
The data received is used only for your identification or to facilitate your experience on the site.

We never post anything on your behalf on these platforms, and we retain only the data necessary for your identification or access management.

YOUR CONTROL
You can manage the data shared with us through the privacy settings of each social network.
We encourage you to review the privacy policies of the platforms concerned to understand what information is shared and your rights.

7. ARE YOUR DATA TRANSFERRED ABROAD?

IN SUMMARY
Yes, some of your data may be processed or stored outside Switzerland, notably via our international technical providers. But each transfer is framed and secured.

OUR INTERNATIONAL PARTNERS
We work with tools or platforms (such as Stripe, Calendly, or Google Analytics) that may process your data outside Switzerland or the European Union. These transfers are necessary for the proper functioning of the services provided.

PROTECTIVE MEASURES
In all cases, we ensure your data is processed within a framework that is respectful and compliant with legal requirements. We favour providers subject to:

standard contractual clauses approved by the European Commission
security standards equivalent to those in force in Switzerland and Europe
strict contractual commitments on confidentiality and non-disclosure

WHAT THIS MEANS FOR YOU
By using our services, you accept that your data may pass through countries that do not always guarantee a protection level equivalent to your country of residence — but we do everything to ensure they are treated with the same care, discretion, and rigour wherever they transit.

8. HOW LONG DO WE KEEP YOUR DATA?

IN SUMMARY
We keep your personal data only for the strictly necessary duration for the purposes for which it was collected.

STORAGE PERIODS SUITED TO EACH SITUATION

If you are a client, some data are kept to ensure service follow-up, for legal or fiscal reasons, or to respond to potential requests after your program.
If you only visited the site or filled a form without follow-up, your data is stored for a limited time, then automatically deleted.

WE ERASE WHAT IS NO LONGER NEEDED
When your data is no longer useful — whether for practical or legal reasons — it is deleted or anonymised. Some information may be kept in secure archives (for billing or dispute resolution purposes).

A RESPONSIBLE, EVOLVING POLICY
We regularly review our retention policy to ensure that no data is kept unnecessarily or beyond legal deadlines.

9. DO WE COLLECT DATA FROM MINORS?

IN SUMMARY
preSenCe does not target persons under 18. We do not knowingly collect or process their personal data.

ACCESS RESERVED FOR ADULTS
Our services, programs, and content are intended for adult women. By using our site or services, you declare that you are at least 18 years old, or that you are using the site with the active consent of a parent or legal guardian.

IF MINOR DATA ARE SENT BY MISTAKE
If we discover that a minor has communicated personal data to us, it will be immediately deleted from our systems.
You may also report any similar situation by writing to us at: contact@presencesilvana.com

10. WHAT ARE YOUR PRIVACY RIGHTS?

IN SUMMARY
You have rights over your data. We are committed to respecting them with full transparency and within legal timeframes.

AS A USER, YOU CAN:

Request access to your personal data held by preSenCe
Request correction if it is inaccurate or incomplete
Request deletion, in cases provided by law
Limit or refuse certain processing, particularly those based on our legitimate interest
Withdraw your consent at any time, when processing is based on it
Object to receiving communications (marketing, newsletters, etc.)

HOW TO EXERCISE YOUR RIGHTS?
Simply write to us at contact@presencesilvana.com.
We will take the time to respond personally, with care and within a reasonable period (generally within 30 days).

A COMMITMENT TO YOUR INTEGRITY
Your requests are treated confidentially, without ever affecting the quality of our relationship.

We believe that a relationship of trust rests on complete respect for your privacy.

11. HOW DO WE HANDLE "DO-NOT-TRACK"?

IN SUMMARY
Some browsers allow you to activate an option called "Do-Not-Track" (DNT) to indicate that you do not wish to be tracked. However, this function is not yet universally standardised.

WHAT YOU NEED TO KNOW
Currently, preSenCe does not respond to DNT signals sent by browsers, as no consistent technical standard has been established across websites.

This means that even if you activate this option in your browser, our systems are not yet designed to recognise this signal as a clear instruction.

WHAT WE PROVIDE INSTEAD
We offer you a cookie management banner on your first visit, and the ability to manage your preferences at any time via the site footer.

This allows you to concretely control which data you agree — or do not agree — to share.

12. DO U.S. RESIDENTS HAVE SPECIFIC RIGHTS?

IN SUMMARY
If you reside in the United States, certain local data protection laws may grant you specific rights.

OUR COMMITMENT
Although preSenCe is based in Switzerland, we pay attention to privacy regulations in other jurisdictions — notably the laws in California, Virginia, Colorado, and Illinois.

If you are a resident of a U.S. state with specific rights, you may:

Request what personal data we have collected about you
Obtain a copy of your data
Request the deletion of your personal information
Refuse the sale or sharing of your data for advertising purposes (which we do not practice)
File a complaint if you believe your rights have not been respected

HOW TO EXERCISE THESE RIGHTS?
You can contact us at any time at: contact@presencesilvana.com
We will handle your request within a reasonable period, respecting the legal obligations applicable to your state.

13. OTHER REGIONS: ADDITIONAL RIGHTS

IN SUMMARY
Some jurisdictions outside Switzerland and the European Union also grant specific privacy rights. If you reside in one of these countries, we make every effort to respect the obligations that protect you.

AUSTRALIA & NEW ZEALAND
We comply with local laws, including the Privacy Act 1988 (Australia) and the Privacy Act 2020 (New Zealand). This means you may:

Access your personal information
Request correction or deletion
Ask any question about how we process your data

CANADA
In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), you may exercise your rights regarding:

Transparency about data collected
Access to your information
Correction or deletion of inaccurate data

SOUTH AFRICA
We comply with the principles of POPIA (Protection of Personal Information Act), ensuring:

Access to your personal data
The right to file a complaint with the Information Regulator if you believe your rights have not been respected

NOT LISTED?
If you reside in a region with specific rules, feel free to write to us.
We will review each case with seriousness and humanity, respecting your rights.

14. CHANGES TO THIS POLICY

IN SUMMARY
This privacy policy may evolve. We will inform you of any significant change.

A POLICY THAT ADAPTS, WITH TRANSPARENCY
At preSenCe, we are committed to providing you with clear, up-to-date information in compliance with regulations. This is why this privacy policy may be amended from time to time, depending on:

the evolution of our services
the technologies used on our site
or new legal or regulatory obligations

HOW TO STAY INFORMED?
The most recent version of the policy is always available on this page, with the update date shown at the top.
In case of significant changes, we may also inform you by email or via a message on the site.

YOUR RESPONSIBILITY
We invite you to consult this page regularly to stay informed about how your data is protected.

15. HOW TO CONTACT US ABOUT THIS?

IN SUMMARY
If you have questions, requests, or simply need clarification about our privacy policy, we are here to listen.

We read every message with care and commit to responding as promptly as possible.

OR BY POST
preSenCe – Silvana Carnevale
Rue de la Tambourine 18
1227 Carouge, Geneva
Switzerland

Your respect and trust are precious. We make the protection of your data an ethical, human, and legal priority.

16. HOW TO ACCESS, MODIFY OR DELETE YOUR DATA?

IN SUMMARY
You have the right to know what personal data we hold about you, to correct it if it is inaccurate, or to request its deletion.

HOW TO EXERCISE YOUR RIGHTS?
You can send us a request at any time by writing to: contact@presencesilvana.com

Please specify in your message:

The subject of your request (e.g. access, modification, deletion)
Your first name, last name, and the email address used with preSenCe
Any useful information to clearly identify your data

PROCESSING TIMEFRAMES
We commit to:

Confirming receipt of your request within a reasonable time
Responding within 30 days maximum, except in exceptional justified cases
Respecting your right to confidentiality throughout the process

DATA YOU CONTROL
You remain in control of your data at all times.
At preSenCe, we believe that quality support begins with a relationship of trust, grounded in respect, transparency, and your free will.

clause de non-résponsabilité

Disclaimer

At preSenCe, we share content and guidance with awareness and care.

However, we would like to remind you of certain important points to ensure fair and informed use of our website and services.

SITE INFORMATION
The information shared on www.presencesilvana.com is provided for general informational and educational purposes only.
It is shared in good faith, but without guarantee as to its accuracy, timeliness, or completeness.

Use of the site is at your own responsibility.
preSenCe cannot be held liable for any decision, action, or consequence arising directly or indirectly from the information shared.

EXTERNAL LINKS
Our site may include links to other sites or external resources.
We do not control or endorse this content, and we do not guarantee its reliability or relevance.

If you choose to visit these third-party sites, you do so independently.

preSenCe is not involved in any commercial relationship between you and these external providers.

NO MEDICAL OR PROFESSIONAL ADVICE
The site in no way replaces medical, psychological, legal, or professional advice.
The information provided is not intended to diagnose, treat, or prevent any illness or medical condition.

We encourage you to consult qualified professionals before making any decision that could impact your health, finances, or personal situation.

TESTIMONIALS
Client testimonials may appear on the site.
They reflect authentic personal experiences but do not guarantee similar results for everyone:

Testimonials are published with consent, sometimes edited for clarity (spelling, grammar), and may be shortened.
They have not been scientifically validated.
The individuals concerned are not compensated for their contribution.
No implicit or explicit promise should be inferred from these accounts.

USE OF THE SOMAVIBRATOIRE™ METHOD
The Somavibratory™ method is a holistic approach exclusively developed by Silvana Carnevale. It is designed to reconnect the body, emotions, and awareness through a process of personal exploration. This method does not replace medical, therapeutic, or psychiatric treatment.

It falls within a personal development and well-being framework. The use of the Somavibratoire™ method is entirely your responsibility and autonomy.

NO GUARANTEE OF RESULTS
Whether for a single session or a multi-week program, the coaching offered by preSenCe is based on an obligation of means, not of results.

Each journey is unique, influenced by:

your commitment,
your openness to the process,
and your personal responsibility.

We provide tools, a safe environment, and attentive presence — but you remain the sole actor of your transformation.

No promise of quick or specific transformation is made.
As a result, you waive any claim for refund or compensation related to the absence of results, or to results differing from your expectations.

Chaque chemin est unique, influencé par :

* votre engagement,

* votre ouverture au processus,

* et votre responsabilité personnelle.

Nous offrons des outils, un cadre sécurisé, une présence attentive, mais vous êtes seule actrice de votre transformation.

Aucune promesse de transformation rapide ou spécifique n’est formulée.

En conséquence, vous renoncez à toute demande de remboursement ou de compensation liée à l’absence de résultat, ou à des résultats différents de vos attentes.

Cookies

At preSenCe, we value your online experience as well as transparency.

This policy aims to explain how we use cookies and similar technologies when you visit our website www.presencesilvana.com, why we use them, and how you can exercise your rights of control.

In some cases, these technologies may be linked to personal data, particularly when combined with other information about you.

WHAT IS A COOKIE?
A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website. It enables, among other things, certain functionalities to work properly, to remember your preferences, or to analyze your browsing activity.

Cookies placed by our website are called first-party cookies.

Others, set by partners or third-party providers (such as measurement or advertising tools), are called third-party cookies.

WHY DO WE USE COOKIES?
We use cookies for different reasons, all with the intention of improving your experience on our site and ensuring its proper functioning.

Some cookies are:

Essential: necessary for the proper functioning of the site (navigation, security, access to protected pages).
Functional and performance: to understand how our site is used and optimize its usability.
Marketing or advertising: to provide you with content tailored to your preferences and interests.

Third-party cookies may also be used by our partners in the context of services integrated into our site.

HOW TO MANAGE YOUR PREFERENCES?
You can customize your preferences at any time by accessing the Cookie Consent Manager, available through the banner or at the bottom of the page.

Please note that essential cookies cannot be disabled, as they are necessary for navigation.

You also have the option to manage cookies through your browser settings:

Chrome
Safari
Firefox
Edge
Internet Explorer
Opera

To limit targeted advertising, you can also consult:

Digital Advertising Alliance: https://optout.aboutads.info
Digital Advertising Alliance of Canada: https://youradchoices.ca
European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com

OTHER TRACKING TECHNOLOGIES
We may use other tracking technologies such as web beacons (or invisible pixels).

These make it possible, for example, to measure the reach of our content or the effectiveness of our campaigns.

They generally rely on cookies, and refusing them may limit certain functionalities.

FLASH COOKIES AND LOCAL SHARED OBJECTS
Some technologies may use Flash cookies (or Local Shared Objects – LSOs) to store information.

You can manage them using your Flash Player settings:

Adobe Storage Settings: https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

Please note that blocking them may affect certain site functionalities.

TARGETED ADVERTISING
Some cookies placed by third parties may be used to offer you personalized advertising related to your interests.

These cookies do not personally identify you, unless you voluntarily share your information.

UPDATES TO THIS POLICY
This policy may be updated at any time to reflect technical, legal, or practical changes.
We invite you to review it regularly to stay informed.